Q. Can you send me a catalog?

A. We are an online based company, and currently do not have a catalog.

Q. How much do you charge for shipping?

A. Shipping is based on the total dollar amount ordered.

$.01 to $14.99 = $7.99 s/h

$15 to $29.99= $9.99 s/h

$30 to $49.99= $12.99 s/h

$50 to $98.99= $15.99 s/h

$99 to $199.99= $19.99 s/h

$200.00 & up= $24.99 s/h

Some items are eligible for free shipping.

Prices based on shipments within the continental United States. For locations outside the continental US please call for a shipping quote.  We cannot ship live orders to Hawaii.

 

Q. What shipping method do you use?

A. Live mealworms are shipped USPS Priority Mail. All other items including dried and canned mealworms are typically shipped by UPS. Packages weighing less than 2 pounds will be shipped the most economical method (UPS or USPS Priority Mail).

 

Q. When will my order ship?

A. Most orders ship within 48 hours after you have placed your order. Live Mealworm orders placed Wednesday thru Sunday will typically ship the following Monday.  Extreme temperatures or Postal Service holidays may also delay shipment.

 

Q. What if my live mealworms are not alive when I receive them?

A. It's our goal to make sure our customers are 100% satisfied. Please contact us within 48 hours after you have received your order to report any losses. Based on the percentage lost in shipment we can either reship the amount lost to complete your order or refund your account. However, we do ask that you make arrangements to have someone available to accept your shipment who can properly care for them upon arrival. This is especially recommended when temperatures are extremely hot or cold.

 

Q. How do I care for my mealworms and superworms?

A. Mealworms can be refrigerated for a long period of time. Store your live mealworms in a shallow container with old fashioned rolled oats, wheat bran or meal. Add oats, wheat bran or meal to mealworms at a 2:1 ratio. Mealworms will eat and burrow in the substrate. Remove them from the refrigerator at least once or twice a month to feed on the substrate and add a carrot slice for moisture while feeding. Allow them to feed for up to 24 hours.

Superworms should not be refrigerated. They should be stored at room temperature in wheat bran or oatmeal. Add a carrot or potato wedge to fullfill their moisture requirments but be sure to remove uneaten portions before they become rotten or moldy. Add a new carrot or potato wedge every few days since superworms do not go dormant like refrigerated mealworms.

 

Q. Do chickens like mealworms?

A. We highly recommend mealworms for chickens. Chickens go wild for both dried and live mealworms. Dried mealworms are recommended for people who enjoy watching chickens eat out of their hands and are much more affordable than live. Chickens really seem to be able to distiguish mealworms from regular feed and will come running when they see you coming with a familar bag of dried mealworms.

 

Q. Can my refund be issued to me by check?

A. We can only issue refunds in the same form that the order was paid for.  For example, refunds for orders paid by check or money order can be issue back by check or store credit.  Refunds for orders paid by credit card can only be issued to the same card it was paid for with or store credit.  However, if credit card expires or is no long valid we can only issue store credit for the amount.


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