Frequently Asked Questions
Can you send me a catalog?
We are an online based company, and currently do not have a catalog.
Do you have a current promotion?
We do offer promotional offers from time to time. The best way to stay informed of these offers it to sign up to receive our email newsletters. You can sign up by scrolling to the bottom our website and entering the required information.
Can I sign up for an account to make ordering easier?
Yes! We recently updated our website so customer accounts can be used. To create an account by checking the box at check out. This will prompt you to create a password that you will use to sign in.
How much do you charge for shipping?
All products shipped within the continental US are eligible for free standard shipping. For locations outside the continental US or expedited shipping, please call for a shipping quote.
What shipping method do you use?
Orders are typically shipped UPS, however, in instances where USPS is more economical our shipping department will ship orders via USPS.
When will my order ship?
Most orders ship within 2 business days after you have placed your order. We do not ship on weekends.
Do chickens like mealworms (and your other bugs)?
We highly recommend mealworms for chickens. Chickens go wild for dried mealworms. Dried mealworms are recommended for people who enjoy watching chickens eat out of their hands, and are much more affordable than live mealworms. Chickens really seem to be able to distinguish mealworms from regular feed, and will come running when they see you coming with a familiar bag of dried mealworms. Chickens also like our Black Solider Fly Larvae, Superworms, Crickets, Darkling Beetles, and Gammarus Shrimp.
What other animals eat your products?
Our products can not only be fed to chickens, but turkeys, guineas, ducks, geese, hedgehogs, wild birds and some reptiles eat our bugs. However, our Treat Blocks are designed for poultry or wild birds.
What is the shelf life of your products and how should I store them?
Our products typically have a 2 year shelf life. It is best to keep them sealed in an air tight container in a cool dry place. We do not recommend keeping them in the refrigerator or freezer. Refrigerating or freeze can cause unwanted moisture to collect inside the bag which can lead to mold or bacteria growth.
What do I do if there is an issue with my order and/or shipment?
If you have any issues with your order once it is placed please contact us as soon as possible at (830)331-2322 or firstname.lastname@example.org. If there is a problem with your order shipment please contact us within 2 business days upon receiving your order
Can my refund be issued to me by check?
We can only issue refunds in the same form that the order was paid for. For example, refunds for orders paid by check or money order can be issued back by check or store credit. Refunds for orders paid by credit card can only be issued to the same card that the order was paid for with, or store credit. However, if the credit card expires or is no longer valid, we can only issue store credit for the amount.